Originally Posted by SMD

I am Elite! When I got the last flights credited
I inquired abt how to make it happen immediately and they did it immediately.

Newbie questions:
1) on my pre-existing bookings there is a button to email cust svc to have elite benefits applied to the booking. What would this yield? I see I can cancel/change, as well as book seats. Is there more?

2) To get an upgrade from a GA, does one just inquire gently? How is Boston? Baltimore? At PHL yesterday I heard two GAs telling a very frustrated elite that the rule is free upgrades only for Y and B, that's the rule and they follow the rule.