Originally Posted by tommy777
Nice! I'm happy it worked out like it should. This is excactly the way SAS should handle operational upgrades!
Some GA at CPH are upgrading on points when Y is oversold and at the end, when they don't have anyone left who wants to upgrade on points and still need more room in Y, they upgrade EBGs for free....
This is a very unfair way to upgrade, some will pay points, some will not.
This is a CPH thing, only happens there and I am happy to say, it doesn't happen too often.
Well, look at the situation in EWR. They deny that they are overbooked and let people use points to upgrade. Ok from a business point, I guess. Then, approaching closing time they board the flight. Fine.
Then they realise that they have connecting passengers that may just make it and they hold the plane and fill every hole on the plane regardless of status or booking class.
This has happened twice this year on EWR-ARN. The second time it almost led to a fight onboard when a (I pressume *G) passenger in Economy saw what happened and the Cabin Director told him to sit down or leave the aircraft.
Edited to add (the last paragraphs were lost):
Everybody can't get everything for free. From a commercial standpoint I think it is smart that they first try to get people to use points. I see it as a way to guarantee a upgrade instead of playing the op-up game.
But, what I don't like is that staff (especially outside Scandinavia) does not follow the picking order when it comes to forced op-ups. In stead they panic and upgrade whoever.
In US the picking orders are very clear. I have seen more than once that they move around passengers even after boarding to business or first class due to different status. SAS (and many other Europeean carriers) needs to be better at this, thus preserving the value of frequent flyer status tiers.