Hertz HLE: Pick up & drop-off service
Most HLE claim to offer free pick-up & drop-off service (presumably, to compete with Enterprise). I have tried taking them up on this offer 3 times, and have always been declined, with various excuses ("not during rush hour", "nobody available during the next 2 hours to do it", "we've never heard of this service"). Has anyone ever had success using this service, or for the future should I simply assume they won't perform?