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Old Oct 3, 05, 12:40 pm
Join Date: Oct 2005
Programs: flying blue
Posts: 1
No, they're THE WORST!

AF Not the greatest ? No, they're THE WORST!

I flew to Bogota Colombia, out of Paris CDG. I arrived, but my bag didn't. Turns out Air France deliberately held my bag at Paris, in order to accept the bags of people who were paying excess baggage !

My bag finally arrived four days late (the THIRD time Air France has "mislaid" my bag in the last year).

But this is the real killer. AF agents at Bogota told me I should hold on to my receipts for toiletries etc that I had to buy to get me thru the 4 days without my stuff. However, when I claimed a reimbusrement from AF they REFUSED to pay up !!

Air France has to have one of the lowest standards of customer care out there. Plus they're using a call centre in Prague Czech Republic, with the result that that you have to deal with surly call centre employees who barely speak English.

I'm a freqent flyer with Air France. I have one upcoming transatlantic flight with them that I booked long ago. After that, au revoir merde Air France!

Dr Maria Barnwell
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