subdawg

So last weekend we selected the Diamond points as our amenity at the Hyatt Lake Las Vegas on an FFN stay. I called a few days later since those particular amenity points had not posted. The rep put me on hold and came back to tell me that since it was not an eligible rate, I was not entitled to the 1K points. I explained that since they provided the same amenity card (that normal guests receive) and the points were listed as an option, it did not matter whether I was on an award stay/PL stay/eligible rate stay. She said as a "one-time courtesy" she would credit me the points. Now I know that I could have easily hung up and called again, but apparently the CSR's are not all trained properly on the policy. Unless I'm totally wrong?