Old Sep 23, 05, 4:11 pm
  #24  
Customer Care
 
Join Date: Sep 2005
Programs: None
Posts: 2
Dear tfjim aka Name removed by the moderator, allow us to clarify (for all) what you are suggesting to do. You made your award reservations on June 28 and TACA accepted erroneously your travel dates for 2006. GlobalPass was unable to issue those award tickets and you have now changed your reservations for travel dates in 2005. This is acceptable by both, TACA and GlobalPass.

However, you are now insinuating to change your reservations directly with TACA after you receive the tickets to your original 2006 travel dates. This will be a huge mistake and GlobalPass will NOT be responsible for your loss of miles and award tickets. Furthermore, GlobalPass will not be able to return or re-deposit miles from GlobalAwards if not used.

As far as the issuance of Award tickets goes, allow us to clarify. GlobalPass (and LatinPass) issues(d) award tickets close to the travel dates for a simple and logical reason. Once a ticket is physically issued, it automatically gets recorded in a Sales Report. All Sales Reports must be paid by GlobalPass to the corresponding airline at the end of each month. It was always agree with the airlines that they would get paid prior to or close to the travel date of each award.

The reason we will not be able to honor re-deposit of miles and refunds, is also very simple. Once GlobalPass has paid a Sales Report, and the airline is no longer a participant, GlobalPass will be unable to obtain a refund from such airline.

Sincerely,
Customer Care

Last edited by dhacker; Sep 24, 05 at 10:30 am Reason: Violates FT TOS
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