A Great Experience on HP
Sent to AWA this morning:
A lot of times I read about the problems of an airline in general. I have had my share of those moments. On Tuesday however I flew from BUR to PHX (479) with the friendliest and attentive HP staff I have ever experienced. The pilots were chatting with passengers as they came on board (I was in 1C). Two of the FA's were exceptional in their service. We were offered pre flight drinks and while it was only a pretzel flight, we had plenty of those also. They did talk about the merger and rightly so are concerned. They were positive but apprehensive which is totally understandable given US Air’s reputation. This sort of service and personal attention will gain customers for the new USAir. I hope the use of A&B cards will continue after the merger to give us the ability to reward this kind of exceptional service.