Old Sep 15, 05, 6:58 pm
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,984
Possible IDB

How late was your replacement flight scheduled to arrive?

Reason I ask this is because if it got you in no more than 1 hour later than your original flight, you are not entitled to any IDB compensation.

Otherwise, provided you checked in on time and everything, you're entitled to IDB compensation. If the replacement flight got you in 1-2 hours behind schedule it's 1x your one-way fare (up to $200). More than 2 hours, it's 2x your one-way fare (up to $400). This compensation is due to you in cash, and the DOT will likely side with you. Keep this in mind when calling CS for compensation. If the offer anything less than the legal minimum, tell them to shove it and deal with the DOT.

However, if the replacement got you in within an hour and you were not entitled to compensation, I would call CS anyway (though the tone would be different as you are not demanding what is entitled to you by law). Tell them you were disappointed how a revenue F pax on an expensive ticket was treated, and see what they do for you.
channa is offline