FlyerTalk Forums - View Single Post - Boarding Procedures
View Single Post
Old Sep 14, 05, 11:11 am
  #4  
Viviana
 
Join Date: Sep 2005
Programs: NW Best Western Hilton Honors
Posts: 8
I believe that AS studied (using employees as passengers) the two systems, the staggered approach and the all-aboard approach, and there was no difference in the time it takes to board a full plane.

In the old (staggered boarding) days I witnessed a few skirmishes between gate agents and passengers trying to board early, either on purpose or by accident. A few times it was ugly - passengers embarrassed as a result of being asked to wait became belligerent and demanding. The gate agent was trying to do the job correctly and was getting hammered by passengers unwilling to wait their turn.
Viviana is offline