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Old Aug 28, 2005, 10:45 pm
  #1  
chidija
 
Join Date: Aug 2005
Location: Phoenix, AZ
Programs: Marriott Platinum Premier, America West Platinum, American Airlines Platinum
Posts: 9
Proper Treatment of Platinum Member?

So I routinely fly from Phoenix to Hartford on a weekly basis. I always make sure I get a seat in the 11th row to be sure I have the leg room that I need (I am 6'5 about 280 lbs) I always call America West at least 3 weeks in advance to confirm my exit row seat.

I show up today and they cannot assign me a seat all of the sudden, so basically my usual 11A seat is now gone, so I get stuck in 15B, middle seat . Probably one of the longest flights I have been on, the flight is at least 4 1/2 hours.

So now that my knees are permanently damaged I get off the plane and wait for my checked bag, I wait and wait and wait. Nothing! They now have lost my bag! They won't have it delivered to me until after lunch time the next day, what a day! Has anyone experienced getting their confirmed seat magically switched at the last minute ? I just reached Platinum status and it has not been a great introduction at all!
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