Originally Posted by deelmakur

I had my dog booked on November 3, and they said no dice, even though we were only 2 days past the cutoff. I asked for, and received a refund for two tickets (wife and I), called Continental, bought new ones, and booked the dog. As we were ending the conversation, the agent mentioned that I got an extra 200 FF miles for the dog. Seems Continental, which makes money, unlike USAir, which loses money, sees this as a segment it wants to develop. If you look at all the dumb things this airline has done, starting with the attempt to cut FF benefits, they have continually had to backtrack, while suffering permanent damage, and in almost every case, the common thread has been a total failure to understand how many people would be affected. Simply stated, they have never understood who their customer is.