Old Feb 6, 03, 12:53 pm
  #7  
Duhey2
 
Join Date: Jun 2000
Location: KEYQ
Programs: CO PPlus, Amex Platinum, DL Silver Medallion, HHonors Gold
Posts: 1,308
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by First in Class:
The management perspective is probably: "Well, sir, this IS a free ticket, and therefore it is so kind of us to provide you availability for a free seat in the first place given that you don't want to pay for a revenue seat, let alone make it a streamlined process."

So much for LOYALTY programs!
</font>

Call me a CO Apologist BUT I didn't run into that at all. For the most part, the reps. I dealt with were good. Some went the extra mile. I guess my complaint would be with KL making CO wait 48 hours to
release/confirm seats. Ironically, I dealt with another rep today who talked me into trying for the missing segment (I was missing MUC-AMS on a IAH-DTW-AMS-MUC-AMS-ORD-IAH trip) one last time...and it cleared almost instantly.

As much as I would like to keep the miles, them not being deducted tells me something is wrong.
Duhey2 is offline