FlyerTalk Forums - View Single Post - FAQ: Starwood policy: guarantee bedding and smoking preference on paid/award stays
Old Aug 10, 2005, 10:30 am
  #5  
EnvoyBoy
 
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
This is always my fear when I do the internet pre-paid room. "Now that we have your money and aren't giving it back, bend over..."

So, if I'm going to arrive late, I always note that in the comments along with "so please save my king, non-smoking bed." If it's big convention-type hotel (vs. your run of the mill W or Westin), I'll even call during the day and speak to someone at the front desk to "confirm" my reservation, at which point I confirm the king, non-smoking part, and inform them of the hour I'll arrive and how much I appreciate them holding my room. Sometimes the front desk agent offers to assign and hold me a specific room and/or quasi-check me in right there over the phone.

This system has worked all but once--at a Marriott!
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