Got the No Fast Track Blues
I registered for the fast track upgrade but never received any e-mails at all.
I pointed this out through the KLM FD website in March, and received the reply that this was OK as long as I had followed the instructions on screen.
Having accumulated the required extra miles I expected to be upgraded at the start of August as promised, however my online profile is still silver.
I have sent two messages from the KLM site, the first over a week ago, but have had no reply to either.
Yesterday I phoned Flying Blue in Paris (from Bangkok)and was assured by some nameless gentleman that I will be upgraded at the END of August, I do not trust what he said, I am certain he did not know.
If this offer had not been made, I would be a happy flyer, expecting to be at Gold again by October. I am so unhappy at the way this has been handled that I am tempted to switch my custom to an alternate airline.
KLM do not gain from this fiasco, they will just lose loyal customers.