Old Aug 5, 05, 5:56 pm
Join Date: Oct 2002
Location: UK
Posts: 7,558
Originally Posted by Falco Peregrinus
What is exactly the purpose of getting the name of an employee? Frighten him/her? Hope that the management will punish him/her, knowing that there is almost 0 chance you get any feedback on sanctions?
Maybe it's a British thing... but it would never occur to me NOT to ask for the name of the person I've been dealing with (or some other unique reference - UK police officer will give you the number on their staff badge rather than their name).

Why? Because it lends some credibility. "I spoke to Officer 358 and he said..." seems a lot more credible than "I spoke to SOMEONE and they said...". If it's SOMEONE everybody can hide ("Wasn't me!"). If you have a name, or a staff number,it's a lot more difficult for staff to deny that the conversation took place.
Aviatrix is offline