Old Aug 5, 05, 5:28 pm
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 14,505
This is standard operating procedure at CDG for AF when they misconnect you. I developed after many experiences the following tactics which counteract their idiocy 100% effectively. 1) I once met the senior supervisor woman after a 2 hour battle with them, I have her name memorized and when up agains such idiocy, have demanded to see her and as she has been in that role for about 7 years, generally get results. IF she is not around, or they claim she is not around, 2) When they refuse to give their name, pull out my phone take their picture and ask them to please repeat the BS they have just said again so I can record it as well - they go absolutely bonkers but I find that I am instantly booked either on the next plane (whatever French or EU regs say AF NEVER EVER wants to FIM onto other airlines) or given at least the Sofitel. Camera phones are useful.
hfly is offline