Old Aug 5, 05, 3:34 pm
  #3  
Falco Peregrinus
 
Join Date: Jun 2004
Location: JNB
Programs: Air France Platinum - Qatar Airways Gold
Posts: 1,659
I believe that in crisis situations they tend to stick very strictly to corporate procedures and rules. OK, this was a sad experience, and I won't comment on the technical side of the issue (the 120' requirement for redirecting the luggage to another flight) as I know little about ADP's rules for irregular luggage connections.

What is exactly the purpose of getting the name of an employee? Frighten him/her? Hope that the management will punish him/her, knowing that there is almost 0 chance you get any feedback on sanctions?

Originally Posted by Braniff
Haven't been referred to the police yet - but I'm sure that's coming !
Avoid that at all cost. Too much stress and they are not involved at all. They won't even listen to your story. You will then ask for the name of the Police Officer on duty, who knows what might happen next...
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