Originally Posted by LPCJr
Wilmington, DE, Amtrak Station:
-- Dirty cars
-- Paperwork rarely ready
-- Upgrades almost nonexistent.
EXACT same thing at the Philadelphia Amtrak station. Just awful on an amazingly consistent basis.
I'd also vote for Cleveland Hopkins Airport, where employees are spectacularly indifferent, cars are dirty, and Neverlost vehicles aren't assigned properly. And apparently none of the rental car firms there are complaining loudly enough about the horrific common bus service between the terminal and the rental lot because it just keeps getting worse and worse (as if a remote rental car facility was needed in Cleveland in the first place...)
On the flip side, I have to rate Detroit Metro Airport as one of the BEST ^ for consistent service, friendly and competent and responsive employees, and spotlessly cleaned vehicles.