Originally Posted by channa
What's the worst-run Hertz station in a major airport?
IAD, no doubt.
Last time I was there they didn't prepare the car, so I had to go to the counter. Reserved a fullsize and the person behind the counter asked me whether I would like to upgrade to a Premium for an extra payment. Being a five star member, I asked him why I had to pay for this, as my "status" would entitle me to an upgrade anyhow.
"You're not entitled to an upgrade sir, only when we have an upgrade available" was his response.
"But you how can you not have the upgrade available?" I asked him,
"...when you've just tried to upsell me?" He sighed, did not respond and said
"Okay then, here you go..." and handed me the keys to the Premium..
You might imagine how I felt later that day after discovering he still *did* charge me for the upgrade
