IAD was the first to come to mind -- even before I opened this thread. I haven't used the station in some time, but the lazy, indifferent, (or sometime, completely missing) return agents always left me with a sour taste in my mouth.
In contrast, I've had very good service at DTW lately -- upgrades and smiles galore.
Last edited by snorkmaster; Jul 25, 2005 at 1:49 pm