Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I'd think the GM corrected Mr. Santos rather speedily, and ordered him to get you taken care of - which you were. At this point, I'd possibly write a letter to the GM thanking him for his quick response to your message (even if he did not call you back, he addressed the problems you presented and made considerable restitution to you,) and document what I experienced.