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Old Jul 21, 2005, 1:26 pm
  #8  
KevAZ
 
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
Originally Posted by speechguy3
Had quite a few problems as well with a flight SNA-MSP a couple of months ago. (snipped for space)
I had used this trip in part to see if HP would be a good alternative airline for me and company needs. After this experience, I'd have to say that's not the case.
My experience has been good overall up until the past three/four months when they started packing their planes with tourist fare people.

I've run into several glitches at SNA that I haven't experienced at any other station. I think HP needs to do a top to bottom customer service audit at SNA then make the required changes. SNA seems to be very poorly managed in comparison to other stations.
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