Originally Posted by speechguy3
Had quite a few problems as well with a flight SNA-MSP a couple of months ago. (snipped for space)
I had used this trip in part to see if HP would be a good alternative airline for me and company needs. After this experience, I'd have to say that's not the case.
My experience has been good overall up until the past three/four months when they started packing their planes with tourist fare people.
I've run into several glitches at SNA that I haven't experienced at any other station. I think HP needs to do a top to bottom customer service audit at SNA then make the required changes. SNA seems to be very poorly managed in comparison to other stations.