Originally Posted by redluv
I tried making a reservation over the phone (talking to an agent) but he wouldn't let me use V626 -- apparently it's for travel to/from Rhode Island only. I explained that although I've never been to RI, I've been using this code consistently for six months. That argument didn't seem to impress him.
I got used to paying 20% less, so now it feels like they just raised the fare. Which makes me think about how much Amtrak sucks. Whenever I talk to customer service, their explanation for everything is "well thats how it works on a plane." But Amtrak is not in the air travel business. If that is their corporate culture, no wonder no one rides the train anymore.
They do indeed need some customer service improvement. There are loads of 10% discounts out there, by the way. Not sure about other 20% codes.
What was the context when AMTRAK said: "that's how it works on a plane"? That is weird, as AMTRAK has all sorts of different rules versus the airlines (and IMHO, AMTRAK is much easier-going than the airlines).
Train passenger loads are at record high numbers (in the AMTRAK era).