FlyerTalk Forums - View Single Post - Weather delay leads to really poor CS at SFO
Old Jul 7, 2005, 12:26 am
  #10  
cepheid
 
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
Originally Posted by joelfreak
Help me here if I am wrong, but they only don't need to pay for hotel rooms if THAT flight is delayed due to weather, not if the INCOMING flight is delayed due to weather...
Well, firstly they don't need to pay for hotels at all if they don't really feel like it... there's no legal requirement here, so it's just whether company policy calls for it. But as for the weather, *any* weather-related delay would "qualify" for the not-paying-for-hotels. One could easily argue that outbound flight was delayed due to weather... just indirectly. One weather-related delay causes a number of other weather-related delays... it's a chain reaction. Most airline hotel policies exclude any sort of weather-related delay, whether it's caused directly (ground hold, re-route, etc.) or indirectly (as in the above example). If it's not their fault, they don't pay.
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