Originally Posted by vatraveler
I have been a huge supporter of Independence, but after some negative experiences as of late (unexplicable delays and cancellations, rude employees in GSO, etc.), I think maybe it's time to let go.
I have flown iAir on many, many ocassions--enough to have earned 4 free flights and 75% of the way to a 5th, and with the VERY low fares you can guess how many flights that is.
The one troubling thing with iAir is the seemingly endless state of being disorganized. The gate areas often look like a warzone.
The gate attendants all seem endlessly flustered, and their customer service skills, quite frankly, stink.
As I fly the same flights regularly, I see the same staffing issues week after week, after week. It never changes....
I'd love iAir to last--namely because the flights are cheap--and as an owner of a small business that helps me tremendously. But, they need to show some improvement, and they just haven't.
I've contacted customer service many times, and they just give me lip service--and aren't even good at that, to be honest.
Between the lack of improvement and the fear of them running out of money, and stranding me someplace, I have begun looking to other airlines for bookings in the next few months.
Maybe I'll try them again, but they really need to improve.