jacob_m

I'm French-speaking but I think that looks pretty much like any standard SAS reply, just the French version this time.
"Thanks for taking your time to write to us...your comments are valuable to us...it's by getting feedback from our customers we are able to improve our products...bla bla"
However, if you do have a name I definitely think you should call him, and please tell us what he said.

I'm still missing an acknowledgement of the actual problems highlighted in the letter.
It's a bit like "we know people are not happy but as our changes are based on reliable surveys we don't actually care much".
Many of the things we suggested are minor changes that do not necessarily affect the overall product or the balance sheet of SAS, for example more space onboard for P-class passengers.
But they don't seem to take these things into consideration...