Well my flight pattern today suggests that EUA is not running at 3.0 hours prior to flight. I fly regularly on the 6AM MSY-IAH. This is a VERY short flight (<1 hour)and normally clear an upgrade with no problem, I never bother to get to the airport early since it is already a ridiculously early hour to begin with, and 1st class seating is usually not a problem, especially for a platinum. EUA had not cleared me as of 10 the night before departure, I trusted that the system would work and everything would work out just fine. Well I guess I was wrong. Several people who I know to Plats and Silvers were seated in FC. When they called FC the "regulars" out of MSY boarded (a mix of Plats, Golds and Silvers). They then called elites and me a PLAT was the only one who went up. I think some golds and silvers definitly won the race to the upgrade. I really didn't mind since coach was fairly empty and I was in the bulkhead, but I still think there is a glitch in the upgrade system that makes it a free for all for who ever gets to the airport first if they hold back the seats for airport control

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Rachel
CO - Platinum
Hilton - Diamond
SPG - Platinum