From the replies that have been posted, it looks like it is a standard answer: We regret that you and many others are not satisfied, but we have done this because of a survey, blabla.
Like larsll says, they don’t understand our point at all! The survey told them that some customers wanted cheaper flexible tickets than business class, well, I don’t think the customers who wanted this to happen, wanted the price structure in effect now:
OSL-LHR-OSL
M fares: from NOK 1000 to NOK 3000
Y fares: NOK 6400.-
C fares: NOK 7800.-
The gap between M and Y is too big!
And, as usual, they are not addressing our most important points at all, about the room in M, the service and comfort etc.
Not surprising at all, standard answers, but it must have some effect on these people when 20-30 e-mails from important customers are popping into their inbox at once..
Next step: We ask for a meeting with them?