Originally Posted by chimoe125
This is typical response from multiple CSR. It’s quite obvious UA has cut down or even eliminated spending money on training their employees. Very sad.
I guess my theory holds correct. Call 3 UA reps and you will get 3 different answers
This is nothing new... been like that for ages, and "your theory" has been FT CW for almost as long.
Back on topic, knowing what we now know, the last two answers are correct, and, to some extent, the first one as well. However, only the last answer was very informative... Some agents just have a better grasp of situations (thru experience, etc.), and other agents are better at explaining things to customers.