Originally Posted by BillScann
Calling when the upgrade window opens is the the best advice I've picked-up in this forum. Although I've just become Gold via a status match, I've been upgraded on all legs of a DCA-PHX-SFO-PHX-DCA trip.
Calling seems to be the key.
AWA analyst will review revenue F seats on a frequent basis and normally release them between 4-6am and 7-9pm. So when you get the e-mail stating you were not upgraded, call and see if there is availablity because the upgrade check occured between 12:15-2:00am. If it isn't available, call after 9pm that same day.
On very popular routes, you may just be out of luck but still call when you wake up the day of the flight as they still may hold revenue seats right up until 2 hours before the flight.
Good luck!