Originally Posted by DC-USCP-UAPE
Assuming the merger goes through, combining these airlines will provide an opportunity to make changes in both strategy and the frequent flyer program.
What would you change?
Upgrade First Class amenities immediately. Short flights should offer snack baskets a-la-US Airways. Transcontinental flights should offer meals similar to what America West offers already.
Envoy Class needs a serious uplift. Better meals, an actual Business Class style amenity kit, perhaps more Pursers/Inflight Supervisors looking after Envoy passengers, etc.