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Old Apr 27, 2005 | 11:21 pm
  #9  
itsaboutthejourney
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Great Experience
The staff at Sheraton New Orleans took great care of me on Christmas Eve, when United lost my bags and my family was delayed coming in from MSP.

There are times when upgrades, amenities, etc. mean nothing when you have no bags and it's freezing in New Orleans. Sheraton staff provided me toiletries beyond the usual, pointed me in the direction of the only open drug store, extended my stay, followed up with United on my bags, and just gave me great service. (Nice room too!)
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