Maybe you have done this already ?? but I would talk to a manager and explain the situation. Your expectations seem reasonable. And if there is some physical reason they can't do it (i.e. the Prestige pack is sent from an outsourced supplier and CO folks never even see them) maybe a customer satisfaction mileage adjustment would be reasonable. You'll still not have the UPG certs, but it might take the sting out of it. Just an idea.

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