Both answers are correct. However sometimes it takes 5 days (especially if weekends or NW flights come into play). Call and speak to a supervisor and (when it is time for an upgrade) tell them the situation. You will need the ticket/flight numbers of the flights you flew. I had this exact situation, two weeks ago. I was 10 segments short of Plat on a SAT. (and there was only one FC seat at the three day window). I called and talked to three agents who said they could do nothing. Wait until monday when the flights credit. I explained as a gold I could upgrade on Sun at midnight, thus monday was useless. What I really needed was to upgrade on SAT (since there was one seat!). Finally got mad, asked for a supervisor. Supervisor, said that he's heard it all...do I really want him to believe i flew 10 segments in the last two days. I said, YES! He reluctantly looked up my ticket numbers, caame back on the line... and begged me not to tell anyone he doubted me. Needless to say, I got the upgrade!