Originally Posted by viniosity

I got 2 different stories from 2 different reps. The first told me that each card holder had to have their own Club Rewards account and the 2nd told me they could be combined but only for hotel certificates and merchandise. After 2 calls if I can't get a straight answer then it's more hassle than it's worth. The last thing I want is some confusion when I try to redeem the points and find they they're stuck or were never earned in the first place.

Just to be clear -- I don't think this has anything to do with a MC transition.