FlyerTalk Forums - View Single Post - The JetsGo demise: a case study on how Air Canada and WestJet communicate.
Old Mar 14, 2005, 5:34 pm
  #12  
exAC
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Originally Posted by acysb87
Were the passengers formerly booked on Jetsgo now "Happy" AC passengers?
Are these unhappy former jetsgo passengers going to remember that AC saved their butts,even if it meant paying more?
I didn't speak to any of them directly, but there was one very young couple with two babies (maybe 6 weeks and 16months) that looked so forlorn as they waited for the gate agent try and sort out how they were going to get them on. The look of relief as they finally received their boarding cards was palpable.

Will they remember Air Canada?? The cynic in me says that come the next time they go to purchase an airplane ticket, they will go for the lowest price again.