... but not an AC apologist, eh?
In all seriousness, I think AC handled this better than most other PR items in recent times. You are right, a320, that the second press release conveyed a sweeter message, but I think it should have been Milton going out to talk to the media and perhaps even some of the executive core could have gone out to the airport and helped out (you know, a good show for the TV -- this could have happened and if it did, then that's great! ^)