I have noticed a marked degradation in service since March 1. I have made 3 segments in J since that time, and each time it is worse. The last one on 3/10 YYZ-YYC included no washroom in J. Excuse was that they did not have time to clean it (aircraft had 1.5 hour turnaround).
Reservation service is at an all-time low. Phones go unanswered, agents are not knowledgeable of services, and reward travel is next to impossible to book. Gold priority line is not a perk anymore.