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Old Mar 8, 05, 12:02 pm
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, AS 75K Gold MVP, and some hotel stuff...
Posts: 32,491
Originally Posted by justageek
So why does the auto-response email always says "higher than normal number of messages" if the reason is "reduced headcount"?!? And then they want us to believe a flight is delayed for whatever reason they tell us, or the thousands of other things they tell us? (This is not just AA, it's many airlines.)

I agree it's great someone called you, though.
I called back and spoke with the agent, asking just this question. I told him that we, as customers, would be more receptive to waiting for the answer if we were given honest info upfront. Maybe not "headcount issues", but at least acknlwledgement that this is the "normal" volume. He agreed and said he would forward the suggestion to those who deal with this. Now we'll see.

brp is offline