I recently travelled BUD-LHR and LHR-MAN. I had the free wifi package and halfway through the BUD-LHR flight TripIt Pro sent an alert advising that my LHR-MAN had been cancelled. I received no notification from BA. I checked the BA app and indeed my flight had been cancelled and I had been offered a late evening flight, which was no use and I wanted to get the 3pm flight instead.

I contacted the cabin crew, who were brilliant, and they sent BA a message and BA duly replied with an email with a link to Live Chat and got to a web page but the chat icon would not appear, I suspect the internet was not fast enough at the time? I tried several times. Not sure why they do not use WhatsApp? I was also surprised than an email from BA was received with the fee wifi package.

I sent a WhatsApp message to my wife and asked her to contact the GGL line but understandably they would not speak to her due to GDPR. I decided to purchase a wifi package and sent GGL an email and my wife then called GGL and asked them to check for an email from me and my flight was duly changed to the 3pm LHR-MAN.

I did eventually get the chat to work later in the flight but was too late by then.

I had a tight connection of just over one hour and was disappointed that there was no one at T3 to meet me (I thought this was something they might do for a GGL?), anyhow, we were at a remote gate and I had to rush to T5 and made my MAN flight.

As you can imagine, all the above took up quite a bit of time and it was frustrating that I could not select the 3pm LHR-MAN flight online, also disappointing that BA did not notify me of the cancellation. This is the first time I have had an inflight cancellation, was there something else I could have done to avoid the stressful process I went through?