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Old Mar 4, 05, 8:57 am
Join Date: Jul 2004
Programs: AA Plat, HH Gold, PC Plat Amb
Posts: 49
I recently had a itinerary on hold and when I went to purchase on it would not price correctly - by about $5000. Plt desk confirmed original price was available.

Spent about an hour with to no avail, they we stumped.

They told me to purchase via the phone for the extra $10, which I did.

I emailed CS and aske for my $10 back plus a $50 voucher because I had found a lower fare than

Got the idiotic auto-reply then six (6) days later got an email confiming that my $10 had been refunded BUT my $50 voucher request was denied. I guess AA phone reservations don't qualify.

Then I remembered my 1000 booking bonus - out went another email, in came the auto-reply. About 2 days after that I got a call from the CSR saying the bonus was being posted to my account.

A good CS experience.
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