rockdocs,

I want to offer my sincere apologizes regarding this matter. My recommendation would be to contact Marriott Guest Relations. They are in charge of hotel and reservation related issues. The number to call for full service properties is 1-800-535-4028.

Or if you prefer not to call, you can always send an email by going to the "Contact Us" page on Marriott.com.
https://marriott.com/suggest/suggest..._Ref=mi_header

Sincerely,

Chris Janecek