EDIT change question here. I booked a room through chase edit at the Fairmount Banff at the end of December 2025 to use the $250 credit and paid for the rest with points at 2x boost (this was during the window when the Points Boost dropped to 1.65x but I was given the difference in a credit to make it 2x value). I looked today and somehow chase has booked me for a 1 queen room when I specifically booked a 2.queen room. The 2 queen is still available on Chase Edit for my dates for a slightly higher rate . The rea is fully cancellable or changeable still

The question is how do I go about having chase change this to the correct room category? I assume if I just cancelled and rebooked , I would lose the $250 edit credit that I have already received , and potentially the 2x points boost differential credit. How do I call chase travel (ugh) and convey that I need this to just be changed with me paying the cost difference so I don't lose these credits. Any department that I specifically need to talk to here?