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Old Jun 19, 03, 4:03 am
Join Date: Mar 2002
Location: Singapore and London
Programs: BA Gold; SQ PPS; UA Gold; LH FTL; Flying Blue Silver; Starwood Gold; ICHG AMB; Hyatt Platinum;
Posts: 5,391
On the reservations systems, award bookings sometimes block out the frequent flyer number field, and won't allow a number to be entered (hence your status isn't recognised and Economy Plus doesn't show up). Try asking them to "force" the number into your PNR (ie override the blocking process). Alternatively, fax them a copy of your DC card as proof of Star Gold status (though they really should be able to look this up themselves!).
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