Originally Posted by
Xiaotung
Let me get this straight. W Sydney has their WOW Suite (and all the mulit bedroom residences) in the NUA pool but they won't accept your NUA even when there are 3+ WOW Suites available for sale a day prior. So the question is do they accept WOW Suite upgrade at all under any circunstance when you use your NUA? If not, why do they keep it in the pool and give guests false expectation?
Happen with me as well.
Applied NUA for 3 nights stay for the WOW suite and few other type. At H-5 and 4 I got the dreaded "We pretend to keep looking" email although the WOW Suite is available for the entire stay
Then no more pretending email until H-1 rejected email.
Checking on the app, I can see the hotel still selling all the suites I applied NUA for.
I guess the hotel was forced to listed those in NUA selection, but they unwilling to provide one.
At least they upgrade me to their Fantastic suite though.
As for the stay, its pretty good.
Lobby is basically too small for it size, so it feels very crowded when there are more than 2 groups checking in.