Originally Posted by tcook052

http://www.emarketer.com/Article.aspx?1003250

Interestingly, US Airways seems to be handling its online services well, despite its perilous financial position (the company has filed for bankruptcy twice in two years) and in contrast to the recent headlines it has received for bad service (including delays and lost baggage around Christmas because of weather and staffing problems, and a US Department of Transportation study which declared it the worst US carrier based on consumer complaints). In the Customer Respect Group study, US Airways receives the highest rating among airlines for how it treats its customers online.

The company is followed by a mix of US-based and international airlines of varying sizes, with the top five rounded out by British Airways, Air Canada, Independence Air and Northwest Airlines