Originally Posted by MikeMpls
Letters to NWA in Mpls. & KLM in Amsterdam, also mailed 1/8, remain unanswered as of today.
I sent a snail mail letter to NWA on 12/30. The response was sent back to me on 1/26, I received it on 2/1. I guess it takes about a month to turn it around.
My complaint was that KLM (SwissPort) gave me en expired voucher in VIE for 2 day delayed luggage. So, I sent this Euro25 expired voucher to NW and asked them to send me back a good one for equivalent value in $. They sent me $75 ECV. Very classy by NWA!!!!!!!!!! Bad KLM (SwissPort in VIE)
