Originally Posted by
Explorer8939
The issue was that my name doesn't appear in Avianca's records for the flight!
We had the same issue w/ TP a few weeks ago. Emailed BP and ETKT to MP and they submitted a manual credit request - 8 days later the flight credited.
If the online form does not work or gives nonsense error messages - sending BP and ETKT by Email is usually the best course of action.