Originally Posted by
AZ26
The final result of this is Delta finally gave in and is reissuing me the $1K, but as e-credits linked specifically to my frequent flyer account. A great solution - but it did take a long time and a big investigation.
As a security professional, I am interested to know if Debbie Wheeler (cyber) or David Garrison (SVP physical security) team were involved. If not for this forum, I can inquire, but unlikely I'd get a straight answer.
I'd also advise filing a PCI-DSS complaint, since payment cards were utilized, and this could impact Delta's annual reporting (compliance) on safe and secure payment terms (yes, gift cards are covered):
https://www.controlgap.com/blog/pci-compliance