Originally Posted by andymo99
You are missing part of the cost/benefit analysis equation. There is also the cost of reprogramming systems to accommodate these fare-collect overrides. This is a one-time expense (labor) incurred now. Such a cost might be repeated at some point in the future when systems are overhauled.
I hadn't advocated reprogramming, rather that this functionality should have been added from the get go many years ago. (I'm sure similar situations due to changes in routing, etc, have come about for a long time.)
I agree that the cost of making even the slightest change to an airline reservation system is significant (one of the more complex computer systems in the world, IMHO), and this issue certainly doesn't warrant a fix.